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Choosing a Small Business Phone System

There are so many things to consider when buying and implementing a small business phone system for your company. If you are moving office, it's the ideal time to renew your existing office phone system and have it installed in your new offices.

The right small business phone system can reap many benefits for your flourishing company, including increased productivity, better customer engagement and reporting and can even change the way you do business.

Here are some top level considerations when choosing a phone system for your small business:

Understand your Requirements

Find out what your end users (your staff) really need the phone system for. At the very basic level, you want to be able to make and receive calls (obviously!) but also consider additional functionality such as:

  • Videoconferencing
  • Mobile softphones, for using a computer as a phone
  • Automated attendant
  • Paging and intercom
  • Presence technology—the ability to quickly identify who within your organisation is available at any given moment, as well as the best way to reach them
  • Wireless IP phones, enabling workers to access data and be easily reachable
  • Integration with a customer relationship management (CRM) system
  • Unified messaging, with notifications by e-mail, text message, or phone

Get Ready for Change
Implementing a new phone system can be potentially disruptive, particularly if the transition is not managed properly. Use the Telecoms Relocation Checklist to make sure you have everything in place for the new phone system to be installed without any disruption.

Training
A new phone system will take time to get used to and staff will need training. Try to do this before you move into your new offices so that you can resume business quickly when you get to the new office.

Consult
Always consult with a Telecoms Company when deciding which small business phone system is best suited to your company requirements.

Download the Telecoms Relocation Checklist for free.

 

Planning an office move? Go the office relocation planning resource centre

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